Wednesday, July 1, 2009

It was right there all along...


See that? I never noticed that before today but yeah, I guess that's why customer service reps are just hitting me up this week. I left the bank today feeling like a complete idiot and wondered if it was stamped on my forehead. Yup, there it was when I got home. Buuut... that crazy loon of a bank teller was WRONG and I was RIGHT and I just love that. Come on, it's really nice to be right once in a while.

So I went to deposit some checks today and get cash for the babysitter plus cash for our trek to Gainesville tomorrow for my little surgery op thing. I rushed to fill out my deposit slip because there were suddenly several cars behind me despite NONE being there when I pulled up. I made one minor mistake on the slip and crossed it out, initialed it and then put the checks, the slip and my ID in the bin and sent it on it's magical tube ride. A few minutes later I get the container back with a check and a pen. Whoops, didn't sign one. Send it back. See the man behind me tapping his fingers on the steering wheel. Sigh.

A few minutes later the little girl in the window tells me I did my math wrong and that I am supposed to get DOUBLE the cash I inteded to get back, back. (I just wrote back back.) Knowing how rushed I was to fill out the bank slip and how bad I am at quick math without a calculator, I figured she must be right and didn't think much of it. But I told her to go ahead and apply that extra to my savings, just give me the original cash back amount. (I'm so good.) I get another magical tube container because I have to initial the changes she made on the slip. But she sends me an envelope of money with it, but no ID. Ok. I send back the slip, then get the ID. And ANOTHER envelope of money. Um... so I count it. It's now 4 times the amount I originally requested. WTF? So I press the call button and am pretty sure I see STEAM coming out of the ears of the guy behind me (who's blocked in, remember?). I tell the girl "Um, I have two envelopes of money now." She is HORRIFIED, I see her dilated pupils from 20 feet away, and she asks me to send them both back so she can count it. okaaaay. Almost 5 minutes later I finally get all my receipts and correct amount of cash and I move along. I call my mom. I vent.

An hour later I get a phone call from the teller. Guess what? My math was CORRECT and she screwed up and yeah, she has to remove that extra savings deposit now. I was pretty livid. So she apologizes and then promises me a letter from the branch manager to verify it was her error. Not trusting her I called the bank back and spoke directly to the branch manager, who, you got it, didn't have a clue what I was talking about. She was very nice though, was also horrified that this happened, and told me she'd call me back. 30 minutes later she did and she figured out why the airhead teller messed up. It was the line I messed up and CLEARLY CROSSED OUT and initialed. She ADDED that line in and boom, double the cash back. I thought tellers were supposed to count the actual checks and cash, NOT go by the slip... Hmmm. And we wonder why banks fail? That also didn't explain why she counted out TWO full cash back amounts (according to her calculations) and sent them over to me in the magic tube when I told her to apply it to savings instead though.

So friends, if this week's theme hasn't taught you anything yet, CHECK EVERYTHING, at least twice. These companies are out to screw us over somehow.

Just sayin'.

I'm thinking maybe I should go ahead and remove my idiot stamp and send it in the magic tube over to her.
Posted by Picasa


Elizabeth July 1, 2009 at 11:42 PM  

Scary! I would have just gone by what the girl said as well-hate math! I think that is why I always do my banking through the atm, don't have to deal with customer service. :)

Unknown July 2, 2009 at 11:07 AM  

hahah, send her your stamp...

thank goodness it's all squared away now.

Kekibird July 2, 2009 at 7:03 PM  

Wow....Good idea to check it all out. What an idiot....oh and I mean her not you.

PS love the picture and think she deserves that stamp and not you!


Anonymous July 2, 2009 at 9:13 PM  

ok #1 WHICH bank was this so I don't go there.

#2 in our house we call this the "S" on their head for STUPID

my son would have said "boy she had a big S on her head lol "

In Publix, we TRY to get the cashier with a big S on her head so that she doesn't become a coupon nazi lol

Jeanine @